Click AutoFormat tab, and then clear the check box before “Straight quotes” with “smart quotes” under Replace heading. In the Editor Options window, click AutoCorrect Options button to open the AutoCorrect dialog.ĥ. To prevent this issue from happening, we can turn off the “Smart Quotes” Feature in Outlook:ģ. Scanner, the character is converted from the ASCII character to a Unicode character, which is not supported on the recipient’s side. When the email you received is converted to plain text format or a different encoding by a virus This always happens when you are using characters (Such as apostrophes, double quotes, dashes, and ellipsis) supported by the 'Smart Quotes' feature. The email you received is converted to plain text format or a different encoding by a virus scanner. This issue could be caused by one of the following reasons on Outlook client side: When you receive a new email in Outlook, you may see unreadable characters in the email message body.
